The web experts since 1999
The web experts since 1999
As a company working with clients around the globe, UK Promotion has been closely monitoring the impact of COVID-19. Not only is the COVID-19 affecting families directly impacted by the illness, but it is also affecting many more individuals who are experiencing changes in their work, school and social environments. Below is just a few of the ways UK Promotion is supporting our employees, customers and the wider community during this difficult time.
The health and safety of our employees and their families is our top priority here at UK Promotion, and since the beginning of March all employees have been instructed to work from the safety of their homes. All co-working has been halted, and any communication between our staff is being performed solely with the help of communication technology. We've also decreased the working week for our team and are offering flexible hours, this is allowing them more personal time to help care for vulnerable family members. All of this is without any reduction of pay.
We understand this is a highly stressful and trying time for each and every one of our customers. To instantly help reduce the financial burden on all of our customers we've made the decision to provide 12 months free web hosting for our website clients with immediate effect from your next billing cycle. We're also providing increased payment terms and staged payments to anyone who requests this help. Finally any client who requires help implementing remote working for their staff may contact us for free help and advice.
UK Promotion has always taken a strong interest in the community in which we live as we believe community plays a vital role in the lives of us all, and the businesses we work with on a daily basis. We're asking for our clients to contact us if they know of any business in need of our services who may be struggling. If we are able to help, even a little, then we would like to offer a helping hand.
Yes, our customers shouldn't notice any difference when you pick up the phone or send us an email. Our phone lines have been diverted to allow remote working and each of us is able to access our email accounts remotely. In fact, because we actively encouraged remote working already, the infrastructure to support us during the COVID-19 outbreak was implemented a long time ago.
We are able to offer online, web based meetings on all popular platforms and are happy to schedule a chat about new work. Unfortunately and in line with official government guidance, we're not able to currently meet in person. This in no way affects our ability to perform our jobs.
We're very sorry to hear you're having difficulties at this time and we'd like to help you if possible. For our customers who don't yet offer online ordering and think this could help keep your business going, please contact us and we are able to quickly setup a basic e-commerce solution to facilitate online orders. To ensure a quick turnaround, we have made available a basic design template which should be sufficient during these uncertain times. We've also made the cost of this solution manageable and it can be broken into staged payments.
For our customers who already sell online, if you have any specific needs, again we encourage you to get in touch and we will help in any way possible. Again staged payments will be made available.
It's in times of need when it's possible to see the very best of humanity and although things are tough, they will get better and support is available. We urge all of our employees, customers and their families to stay safe and stay strong. Our thoughts are with you all and please also remember to stay home, protect the NHS and save lives.
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